Shipping & Returns
Shipping Policy
At Urban Threads, we’re committed to delivering style—fast and hassle-free.
📦 Processing Time
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All orders are processed within 1–2 business days.
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You’ll receive a tracking number via email once your order is shipped.
🇨🇦 Domestic Shipping (Within Canada)
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Free Standard Shipping on all orders across Canada.
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Estimated delivery: 4–7 business days.
🌍 International Shipping
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We ship worldwide.
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Free International Shipping on orders over $150 CAD.
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Orders below $150 CAD will see shipping rates calculated at checkout.
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Estimated delivery: 7–14 business days, depending on location.
Note: Customs duties or import taxes may apply and are the responsibility of the customer
Return & Exchange Policy
We want you to love your Urban Threads purchase! If something isn’t right, we’ve got you covered.
✅ Eligibility for Returns
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Returns are accepted within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition with tags attached.
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Final sale or discounted items are not eligible for return.
🔄 Exchange Policy
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Size or style not right? Request an exchange within 30 days — it’s quick and easy!
💸 Refunds
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Approved returns will be refunded to your original payment method within 5–7 business days after inspection.